Delivery is calculated at checkout. Enter your delivery postcode and checkout will show the current delivery option for your order. If your address qualifies for free or subsidised delivery, it appears there automatically.
Free delivery on orders over $2,000
Furniture orders over $2,000 qualify for free standard delivery when the delivery address is inside our standard delivery network.
Subsidised delivery under $2,000
Furniture orders under $2,000 inside our standard delivery network show a subsidised delivery rate at checkout. We cover a substantial share of the freight cost on these orders.
Quote-only areas
If your address is outside our standard delivery network, checkout will show "Delivery quote - choose Bank Deposit". You can place the order without paying freight upfront. We confirm the delivery cost with you before you make the bank transfer, and nothing is charged for freight until you accept that quote.
Showroom pickup
Pickup from our Rosebud showroom is available at no charge. We will confirm when your order is ready for collection.
Where the delivery offer applies
Our standard delivery network covers many areas across Victoria, New South Wales, the ACT and South East Queensland. Metro Melbourne, Sydney and Brisbane are included where the postcode falls inside this network. The exact option for your address is always confirmed at checkout.
Clearance and outlet items
Clearance and outlet items are excluded from the free and subsidised delivery offer. They are charged at the standard delivery rate for the address, or quoted if the address is outside the standard delivery network. They do not count toward the $2,000 free delivery threshold.
Timing
Unless otherwise specified, most furniture orders are ready for collection or delivery within 1 to 2 weeks of purchase. Interstate delivery times vary by location and carrier availability.
Care products and small items
Care products and small parcel items may ship separately via Australia Post, with the available rate shown at checkout.
Freight partners
Delivery is handled by external freight partners. Once goods leave our warehouse, delivery fees are non-refundable unless otherwise required by the Australian Consumer Law.
On arrival
Please inspect your order when it arrives. All products should be checked for defects before you accept delivery. If anything is damaged or incorrect, contact us within 24 hours of delivery with photos so we can resolve it quickly. If you notice a defect while the delivery is being made, you have the right not to accept it, and we will arrange redelivery at our expense. This does not apply to clearance and outlet products.
Please note that we cannot be held liable for damage to products moved by freight arranged by the customer. As products ship fully assembled, we recommend using professional removalists.
Questions
For custom orders, difficult access or unusual delivery addresses, contact us at sales@theteakplace.com.au or call 0490 333 299.
