You never pay the full cost of freight. We cover part of it on every order we deliver, and on full-price orders over $3,000 within our delivery network, we cover all of it. Delivery is calculated at checkout: enter your delivery postcode and checkout will show the rate for your order.
Full-price furniture orders over $3,000 get free delivery when the address is inside our delivery network (Victoria, New South Wales, the ACT and South East Queensland). Orders with sale, clearance or outlet pieces are not included.
Orders under $3,000 inside our delivery network, or with sale, clearance or outlet pieces, pay about half of what the freight costs us.
Adelaide, the Adelaide Hills and Perth have a set delivery rate per area, shown at checkout, whatever the order value. We cover part of the freight there too.
If your address is outside these areas, or your order is very large, checkout will show "Delivery quote - choose Bank Deposit". You can place the order without paying freight upfront. We confirm the delivery cost with you before you make the bank transfer, and nothing is charged for freight until you accept that quote.
Pickup from our Rosebud showroom is available at no charge. We will confirm when your order is ready for collection.
Our delivery network covers many areas across Victoria, New South Wales, the ACT and South East Queensland. Metro Melbourne, Sydney and Brisbane are included where the postcode falls inside this network. Adelaide, the Adelaide Hills and Perth have their own set rate. The exact option for your address is always confirmed at checkout.
Sale, clearance and outlet items are excluded from free delivery and do not count toward the $3,000. An order that includes them pays one delivery rate for the whole order: about half of what the freight costs us inside our delivery network, the set rate in Adelaide and Perth, or a quote if the address is outside these areas.
Unless otherwise specified, most furniture orders are ready for collection or delivery within 28 days of purchase. Timing depends on how far we're delivering, and interstate delivery times vary by location and carrier availability.
Care products and small parcel items may ship separately via Australia Post, with the available rate shown at checkout.
Delivery is handled by external freight partners. Once goods leave our warehouse, delivery fees are non-refundable unless otherwise required by the Australian Consumer Law.
Please inspect your order when it arrives. All products should be checked for defects before you accept delivery. If anything is damaged or incorrect, contact us within 24 hours of delivery with photos so we can resolve it quickly. If you notice a defect while the delivery is being made, you have the right not to accept it, and we will arrange redelivery at our expense. This does not apply to clearance and outlet products.
Please note that we cannot be held liable for damage to products moved by freight arranged by the customer. Some pieces ship fully assembled, so we recommend using professional removalists.
For custom orders, difficult access or unusual delivery addresses, contact us at sales@theteakplace.com.au or call 0490 333 299.
Shipping and delivery
You never pay the full cost of freight. We cover part of it on every order we deliver, and on full-price orders over $3,000 within our delivery network, we cover all of it. Enter your postcode in checkout to see the rate for your address.
Full-price furniture orders over $3,000 get free delivery when the address is inside our delivery network (Victoria, New South Wales, the ACT and South East Queensland). Orders with sale, clearance or outlet pieces are not included.
Orders under $3,000 inside our delivery network, or with sale, clearance or outlet pieces, pay about half of what the freight costs us.
Adelaide, the Adelaide Hills and Perth have a set delivery rate per area, shown at checkout, whatever the order value. We cover part of the freight there too.
If your address is outside these areas, or your order is very large, checkout will show Delivery quote - choose Bank Deposit. You can place the order without paying freight upfront. We will confirm the delivery cost before you make the bank transfer.
Pickup from our Rosebud showroom is available at no charge. We will confirm when your order is ready.
Our standard delivery network covers many areas across Victoria, New South Wales, ACT and South East Queensland. Metro Melbourne, Sydney and Brisbane are included where the postcode is inside this network. Adelaide, the Adelaide Hills and Perth have their own set rate.
The exact option for your address is always confirmed in checkout.
Sale, clearance and outlet items are excluded from free delivery and do not count toward the $3,000. An order that includes them pays the delivery rate for the address, about half of what the freight costs us inside our delivery network, or a quote if the address is outside the areas above.
Please inspect your order when it arrives. All products should be checked for defects before you accept delivery. If anything is damaged or incorrect, contact us within 24 hours of delivery with photos so we can resolve it quickly. If you notice a defect while the delivery is being made, you have the right not to accept it, and we will arrange redelivery at our expense. This does not apply to sale, clearance and outlet products.
Please note that we cannot be held liable for damage to products moved by freight arranged by the customer. Some pieces ship fully assembled, so we recommend using professional removalists.
For custom orders, difficult access or unusual delivery addresses, contact sales@theteakplace.com.au or call 0490 333 299.
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